Legal

Terms of use

What you agree to when you use this site or the platform. Last reviewed 9 November 2026.

1. Acceptance

By using fortvision.com or the FORTVISION platform you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. If you do not agree, do not use the services.

2. What these terms cover

  • This website — informational pages about our products and services.
  • The platform at app.fortvision.com, including all modules made available to your account.

If you have signed a separate order form, master services agreement or Data Processing Agreement with us, that document takes precedence wherever it conflicts with these terms.

3. Accounts

  • You are responsible for the accuracy of the information you register with.
  • You are responsible for everything done under your account credentials.
  • Tell us promptly at [email protected] if you suspect unauthorised access.
  • Accounts and workspaces may not be shared with parties outside your organisation without our agreement.

4. Your data and your customers' data

You retain ownership of the data you bring into the platform. You grant us the limited licence needed to host, process and display it in order to provide the service. You are responsible for having a lawful basis to collect and use that data, including valid consent for any marketing you send through us.

5. Acceptable use

You may not use the services to:

  • Send unsolicited commercial messages, or message anyone who has opted out.
  • Upload purchased, scraped or otherwise unlawfully obtained contact lists.
  • Impersonate another person or misrepresent the sender of a message.
  • Distribute malware, run phishing campaigns, or attempt to gain unauthorised access to any system.
  • Scrape, mirror, reverse-engineer or resell the platform or this site.
  • Interfere with the integrity or performance of the service, or circumvent usage limits.
  • Publish content that is unlawful, infringing, defamatory or hateful.

We may suspend an account that breaches this section, with notice where circumstances allow and without it where they do not.

6. Deliverability and sending reputation

Sending practices affect every customer on shared infrastructure. We may throttle, pause or require remediation of a sending programme that generates abnormal complaint or bounce rates, and we may require a dedicated sending domain before high-volume sending begins.

7. Third-party platforms

The platform connects to services we do not control — ad platforms, stores, payment providers and messaging gateways. Your use of those services is governed by their own terms and policies. We are not responsible for changes they make to their APIs, pricing, approval processes or availability.

Use of WhatsApp, Meta, Google, LinkedIn, TikTok and other connected services through the platform is also subject to their terms and policies (for example the WhatsApp Business Messaging Policy, and opt-in for marketing templates). Their limits or enforcement actions are not a fault of FORTVISION.

7a. AI features, agents and connected data

  • AI-generated content. Content produced with AI features (texts, images, video, ad copy, replies sent by AI agents) may be inaccurate. You review it before use and are responsible for what you publish or send, including messages your AI agents send on your behalf.
  • AI agents and calls. If you let an AI agent answer chats or phone calls, you are responsible for telling the people it talks to that they are speaking with an automated agent and, where required, for obtaining consent to call transcription.
  • Advertising audiences and conversion data. You confirm that you have the right and the consent to send your contacts' details to your advertising accounts.
  • API and MCP access. API tokens are personal to the workspace, may be revoked at any time, are rate-limited, and are subject to these terms. You are responsible for every action taken with your tokens, including by AI assistants you connect.
  • Community posting. Where you approve automatic posting into communities or groups (Social Radar), you are responsible for following each community's rules.

8. Promotional content on free access

Where the platform is provided to you at no charge, we may display advertising or other promotional content within it. Unless separately agreed in writing, we have no revenue-share or other monetary obligation to you in respect of that content.

9. Fees

Paid plans are billed as set out in your order form. Fees are exclusive of taxes unless stated. Late payment may result in suspension. Except where the law requires otherwise, fees already paid are non-refundable.

10. Intellectual property

The platform, this site, and their design, text, code, trademarks and documentation are owned by FORTVISION Ltd. or licensed to us. You may use them only as these terms allow. Feedback you send us may be used to improve the product without obligation to you.

11. Availability

We aim for continuous availability but do not guarantee uninterrupted service. Maintenance windows will be notified where practical. Any committed service levels appear in your order form, not here.

12. No warranty

The services are provided as is and as available. To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Descriptions of features on this site are general guidance and not a contractual commitment; capabilities change as the product develops.

13. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue or data. Our aggregate liability arising from the services is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

14. Indemnity

You will indemnify us against third-party claims arising from your content, your use of the services in breach of these terms, or your failure to obtain the consents required for the messages you send.

15. Termination

You may close your account at any time. We may terminate for material breach that is not cured within a reasonable period after notice. On termination, access ends and we will return or delete your data at your choice, subject to any legal retention requirement.

16. Changes to these terms

We may update these terms. Material changes will be notified before they take effect. Continued use after that point is acceptance.

17. Governing law

These terms are governed by the laws of the State of Israel. The competent courts of Tel Aviv–Jaffa have exclusive jurisdiction, without regard to conflict-of-law rules.

18. Contact

[email protected] · [email protected]
FORTVISION Ltd., Tel Aviv, Israel · +972-52-3361620

See also our Privacy policy and Cookie policy.