One advantage that shopping at brick-and-mortar stores still has over the eCommerce ecosystem is interactivity and personalization. Shopping in person can be a more engaging experience, and many still find it relatively fun.
So how do you take the best, most beloved parts from in-store shopping and apply them to your eCommerce shop?
E-commerce retailers can change up this dynamic—and can stand out from online competitors—by investing in interactive content.
Personalization with AI
AI is a game-changer. It gives companies the opportunity to drill into datasets to understand human reasoning and decision making and the more information they have, the more they are able to learn and predict our behavior and thought processes.
This allows a personalized level of engagement: they can understand our motivations, anticipate our behaviors and personally guide us to purchase situations.
Understanding visitors right away allows you the ability to know which message is most relevant per user.
Interactive content performs better. The never-ending love affair we have with personality quizzes, the usefulness of stories, and the cool engagement with swipers are tools eCommerce shops need today to offer ultimate personalization.
These are great for getting to know your shop’s visitors as well as providing them a service: personalized recommendations based on their individual results from the poll.
Assist users with customized messaging that triggers based on a variety of factors that you control: when someone has been idle on a product page, when someone is at the check out page, etc.
These are great ways to collect email addresses and to attract new users. For example, creating a landing page that includes a contest is great to be shared on social media to get new visitors to your content page.
eCommerce shop-owners engage users better through interactive, rotating stories, such as “This Season’s Top Trends,” “How to Tie a Scarf,” and “How to Find Your Correct Concealer Shade.”
Exit-Intent Pop Up
Timing is everything when it comes to messaging. Setting up a customized message when the user is showing signs of leaving, such as upon scrolling back up.
When it comes to achieving eCommerce goals, marketers and advertisers today need to use every tool available under the sun. Today, that means more than just the look and feel of the campaign, it’s about what happens behind the scenes, and that is where AI fits in.