6 Creative Ways to Use Chatbots on Your Site

Chatbots (also known as “conversational agents”) are a great addition to your site. Not only do they allow you to engage with your visitors better, they also help you to streamline the customer service process.

Thankfully, adding chatbots to your site is simple. It just takes a simple plug-in, but before we dive into the details of adding it to your site, let’s take a look at why you should seriously consider using them. 

What are Chatbots?

Chatbots are AI-powered tools for conversation, which allows companies to have one-to-one conversations at scale. 

Ways to Use Chatbots

A chatbot can monitor all of your site’s touchpoints. From sending a welcome message to new visitors, to offering help to idle ones, to displaying promos to people about to leave, chatbots help every stage of the visitor’s journey.

You don’t even need to take our word for it because the numbers say it all.

CHATBOTS BY THE NUMBERS

$ 0 billion
According to a recent study by Juniper Networks, “retail sales from chatbots will nearly double annually, reaching $112 billion by 2023. And retailers will see an increase in savings, thanks to the automation of customer sales and support processes.”
how to use chatbot on your wordpress site

The percentage of consumers who said they were not sure whether they had talked to a human or a bot during their last contact with customer service, according to PwC.

how to use chatbot on wordpress site

The percentage of customer interactions that will be handled without a human agent in 2020, according to a study by Gartner.

How to use chatbots

The amount saved in customer support costs from using chatbots, according to IBM.

The amount saved in customer support costs from using chatbots, according to IBM.

The percentage of consumers worldwide who used a chatbot for customer support in the past year.

So, what are the best ways to use chatbots for your WordPress site? 

Here are 6 types of bots companies are using to increase site conversions. 

1

Welcome New Users Bot

When it comes to marketing, you only have one opportunity to make a good first impression with customers. Letting them know you value and acknowledge them is a great way to build loyal relationships.

How to Use B2B Chatbot

B2B Welcome Bot

eCommerce Welcome Bot

2

Product Recommendation Bot

Many shoppers still prefer brick-and-mortar shopping over eCommerce simply because they miss getting that personalized assistance when they walk into a store. Chatbots are changing the way people feel about shopping on eCommerce.  

eCommerce Product Finder Chatbot

eCommerce find chatbot

product finder chatbot

eCommerce Welcome Bot

3

Pricing Page Bot

This is likely one of your most important pages on your entire site. This is the fine print that people do actually read, so you want to make sure you have a strong support presence there. This way you can offer assistance and most likely save a sale. 

Pricing Page Chatbot

Product Page Chatbot

4

Gift Finder Bot

Shopping for people is hard. Really hard. In fact, research gathered by Photobox Group shows, 45% of millennials preferred using AI when finding a gift for family and friends, so, when it comes to eCommerce, it makes significantly more sense to use these.

Gift Finder Chatbot

Product Page Chatbot

5

Customer Support Bot

Today, chatbots are most commonly used as the traditional customer support bot, and these significantly lower your site’s churn rate. 

Customer Assistance Chatbot

Customer Assistance Chatbot

6

Exit-Intent Bot

Never miss out on a potential sale! The concept of the Exit Intent bot is to catch a visitor as he or she moves the mouse up the page and toward the top right of the window (like he or she is going to click on the “close window” button). This is a crucial time to reach out to the visitor one last time before he or she leaves completely. It’s a good place to offer an additional discount or to find out why the user is not staying.  

Exit Intent Chatbot

Exit-Intent Chatbot

Create a Chatbot for Your Own Site!

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